Privacy policy
Privacy Policy
This Privacy Policy describes how the brand Nerbon, operating under Nercare Pharma Private
Limited, collects, uses, stores, and protects the information provided by users of the website
www.nerbon.com.
The terms “We” / “Us” / “Our” / “Company” refer to Nercare Pharma Private Limited, and “You” /
“Your” / “User” refer to any visitor, customer, or user of our website.
Legal Basis
This Privacy Policy is an electronic record in accordance with the Information Technology Act,
2000, and the rules made thereunder, including the Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
This document does not require any physical or digital signature.
By accessing or using the website www.nerbon.com, you agree to be bound by this Privacy
Policy. If you do not agree, please do not use the website.
Consent
By providing your information or using our services, you expressly consent to the collection,
storage, processing, and transfer of your personal and non-personal information by Nercare
Pharma Private Limited in accordance with this Privacy Policy.
Information We Collect
To provide our services, users may be required to share certain information, including but not
limited to:
● Name
● Email address
● Mobile number
● Gender and age
● PIN code
● Payment details (credit/debit card or wallet information)
● Password
● Occupation and interests
This information helps us improve our services, fulfill orders, provide customer support, and
enhance user experience.
Information that is freely available in the public domain or provided under the Right to
Information Act, 2005, shall not be considered sensitive.
Use of Information
We use the collected information to:
● Process and deliver orders.
● Communicate order updates and product information.
● Provide customer support.
● Improve website functionality and user experience.
● Send promotional messages and offers.
Communication
Nerbon may send emails, SMS, RCS messages, or WhatsApp communications related to:
● Order status
● Product information
● Promotional and marketing activities
These communications will be sent only to the contact details provided by you.
Cookies
We use cookies and similar technologies to enhance website performance and user experience.
Cookies help us understand user preferences and website traffic patterns.
Cookies do not collect personally identifiable information unless voluntarily provided by the user.
Third-party advertisers may place cookies, which are not controlled by us.
IP Address & Log Data
Our servers may automatically collect limited information such as IP address and browser
details. This data is used solely for website administration, analytics, and improving services
and does not personally identify users.
Links to Third-Party Websites
Our website may contain links to external websites. Nercare Pharma Private Limited is not
responsible for the privacy practices, content, or security of such third-party websites.
Information Sharing
We do not share sensitive personal information with third parties except in the following cases:
1) Legal Requirement: When required by law, court order, or government authority for
identity verification, investigation, or prevention of offenses.
2) Internal Processing: With our employees, group companies, or authorized service
providers, we strictly adhere to business operations, subject to confidentiality and data
protection obligations.
Data Security
We implement reasonable security measures, including encryption, firewalls,
password-protected servers, and restricted access, to safeguard your data.
However, no method of data transmission over the internet is completely secure. While we strive
to protect your information, we cannot guarantee absolute security.
Policy Updates
We may update this Privacy Policy from time to time to reflect legal or operational changes.
Updated policies will be posted on the website and will be effective immediately.
Grievance Redressal
If you have any complaints, concerns, or questions regarding this Privacy Policy, you may
contact us at:
Email: support@nerbon.com
Phone: +91 2269645874
Company: Nercare Pharma Private Limited
Brand: Nerbon