Shipping policy

Shipping Policy
Thank you for shopping with us! We strive to deliver your skincare products as quickly as
possible, ensuring that they arrive in perfect condition. Please review our shipping policy for
more details:

Delivery Coverage and Processing

1) Delivery Coverage: Nerbon delivers products to over 20,000 unique Pin Codes across
India.

2) Shipping Timeframe: Orders are typically shipped within 48 working hours after receipt.
Delivery by our logistics partner usually takes 2 to 10 days. Customers in major cities like
Delhi, Mumbai, Kolkata, and Bangalore can expect delivery within 3 days. Delivery times
may vary based on location, accessibility, or unforeseen circumstances like natural
calamities.

Delivery and Contact

1) Delivery Issues: If you haven't received your order within 10 business days, contact us at support@nerbon.com or +91 02269645874

2) Undeliverable Pin Codes: We check deliverability to your location based on the Pin
Code at the time of order placement and also subsequently. In case you are able to
place your order and subsequently the Pin Code becomes unserviceable, we will cancel
your order and refund your money (in case of pre-paid orders) within 48 hours.

Shipping Fees and Special Cases

1) Cash on Delivery Fee: An additional ₹70 shipping fee applies for Cash on Delivery
orders.

2) Damaged/Different Products: If you receive a damaged or incorrect product, contact
us at support@nerbon.com or +91 02269645874; refer to our Return Policy.
Delivery partners will not be able to assist in such cases.

Order and Address Handling

1) Address Accuracy: Ensure full and correct addresses including Pin Code are provided.
Orders and addresses cannot be changed post-placement of order. Each order ships to
a single specified address.

2) Order Cancellation: In exceptional cases, orders may be cancelled due to
unserviceability, and refunds for prepaid orders will be credited within 72 hours of
cancellation.

Delivery Attempts and Multiple Products

1) Delivery Attempts: Courier partners make three delivery attempts. On failure, we'll
contact you to arrange delivery.

2) Multiple Products: Orders with multiple products may ship in separate packages with
individual tracking numbers, potentially extending delivery time.

Contact for Assistance
For shipping queries, contact us:
● Email: support@nerbon.com
● Phone: +91 02269645874

Notes
● Delivery times are estimates and subject to factors affecting logistics.
● Refer to our Return Policy for return-related details.